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KPI Development Capability Clinic

Live Online Course For Teams

Do you have these challenges?

  • Do your agreements have too many KPIs, not enough, or not the right ones?
  • Is there a mismatch between the KPIs being reported and stakeholder perceptions?
  • Are you disappointed with your providers’ performance despite having negotiated and agreed KPIs?
  • Do your people spend too much time arguing about KPIs with the providers, or even amongst themselves?
  • Have KPIs that don’t have clear business benefits?
  • Do the KPIs require constant debate or renegotiation?
  • Is the performance management scheme not driving the right behaviours you want to see?
  • Feel the KPIs are being gamed to meet the metric?

This clinic will enable your team to:

  • Set the scene for success and then drive it home.
  • Focus on measuring what matters most, not measuring just for the sake of having KPIs.
  • Create KPIs that stakeholders want to see, in the way they want to see them.
  • Have the confidence to develop SMART KPIs that actually work in practice.
  • Design KPIs that are dispute proof, so that both parties can focus on performance, not the calculations.
  • Quickly review KPIs and performance schemes that others have developed.
  • Drive performance (carrots, sticks and nonfinancial means.)
  • Have confidence to make it happen effectively (the right KPIs) and efficiently. (quick)

Clinic Features

My online clinics are highly interactive with a combination of breakouts, online polls, and work sharing. Capability building is spread out over a period of three weeks to learn and implement in bite-sized chunks during the journey.

  • Sessions can be in Zoom or MS Teams.
  • 3×3-hour live courses – one each week.
  • On call support for the challenges to be achieved each week.
  • Post clinic quick win/fail fast challenge and 1 hour session.

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Courses :


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Category management

Category Management

This clinic first takes you through what CatMan is and its lead role. We then explore some of the common elements - understanding your supply base, segmenting options, and knowing the category markets and how to leverage them.

Supplier Relationship Management

The clinic starts at the most strategic level by to categorising your suppliers by mutual importance (how important each party is to the other). This sets up what is possible. We then design the behaviours that one of your key relationships requires, learn how turn these into a scorecard and contract feature, and how make it work in practice.

Buying Wisely

Choosing which providers your organisation will depend upon for many years is a critical activity. Vigilant selection delivers the best match - if your organisation truly knows the market and what it wants.

What People Say

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